By Heather Pilkington, Register Staff Writer
Gainesville Daily Register
For 50 years, Otts Furniture & Appliance has been providing high quality home furnishing merchandise and home town customer service.
Otts is centrally located on the corner of Commerce and Main Streets in Gainesville’s historic downtown square.
Manager Laura Otts said Herold and Billie Jean Otts opened Otts Furniture in 1961 with the hope of providing high-quality furniture and “impeccable” customer service to Cooke County residents, and today the family is still dedicated to preserving that tradition.
There are four generations of Otts working together to serve the Gainesville community.
Today Harold and Billie Jean, Mike, Barry and Laura Otts are available to help customers find the right merchandise for their home.
“The most important thing we can do for our customers is to be honest and ethical, while making sure we are treating them the same way we would treat our family if they were shopping here,” Laura Otts said. “We do our very best to make sure our customers get the products that will make them the happiest so that nobody walks away regretting a purchase.”
While top-notch customer service is the Otts number one goal, they also take pride in the community of Gainesville. For years, the Otts have been active in giving back to the community.
According to the store’s website, Otts’ is also Cooke County’s GE appliance specialist and offers custom kitchen designs to help customers choose the perfect appliances for their home.
Otts Furniture & Appliance carries furniture from Mayo, Broyhill, Lane and Riverside mattresses by Serta; GE appliances, such as refrigerators and stovetops; and LG electronics such as televisions and entertainment systems. Otts also offers home accessories to complete one’s home decor.
“This is a family business; we are not in competition or falling all over one another trying to make a sale,” Laura Otts said. “We are here to assist our customers with remodeling rebuilding and redecorating. We have people here that excel in all of those areas. We stand behind every product that we sell.”
Every product sold from Otts Furniture & Appliances is backed by the family’s guarantee. Laura Otts said most appliance work and service is done in house.
“We work to make sure the problem is fixed in a timely manner,” she said.
She also said her husband Barry Otts handles the television repairs because they are done outside the facility.
Otts delivers its products to its customers at a inexpensive price and will work with the customers to arrange their space to meet their desires, and remove old furniture at no cost.
Located at 115 S. Commerce St., Otts is open Monday through Friday from 8:30 a.m. to 5:30 p.m. and Saturday from 8:30 a.m. to 4:00 p.m. For more information visit www.ottsfurnitureandappliance.com.