Published: July 09, 2009 03:13 pm      

DPS warns of alarm scams

The Texas Department of Public Safety is urging Texas residents to make sure that any alarm salesperson, company or alarm installer that they hire is licensed by the Private Security Bureau.

The Private Security Bureau has initiated investigations in Houston, San Antonio, Dallas and Austin following reports that numerous unlicensed salespersons, installers and companies have been aggressively marketing their services to residents in those cities—primarily going door to door in neighborhoods. DPS is working with the alarm industry trade associations to investigate these claims, which generally increase in the summertime.

“If someone offering alarm-related services shows up at your door unsolicited, ask them for their DPS Private Security pocket card, which will also have their picture,” said Capt. RenEarl Bowie of the DPS Private Security Bureau. “Do not accept any other form of identification as proof you are dealing with a licensed salesperson or installer.”

Alarm companies and installers must be licensed to operate legally in the state of Texas. The licensing process includes a criminal background check to help ensure the safety of the public.

“Beware of aggressive tactics; someone trying to push you into a decision immediately,” said Bowie. “We also have numerous complaints of substandard work and broken promises in these situations.”

To check whether a salesperson or installer is licensed in Texas, please visit the following website:

http://www.txdps.state.tx.us/psb/individual/individual_search.aspx

To check whether an alarm company is licensed in Texas, please visit the following website:

http://www.txdps.state.tx.us/psb/company/company_search.aspx