Audi Hayes, Director of the Emergency Department at North Texas Medical Center, Gainesville, was named Nurse Manager of the Year during the Team Health West Annual Leadership Conference in San Diego, Calif., April 28-30.
Hayes was chosen for the honor from over 50 emergency department nurse managers at hospitals of all sizes that Team Health contracts with in the nine-state Team Health West Region. Team Health is the leading provider of hospital-based physician services and has provided emergency department physician staffing for North Texas Medical Center since 2000.
Hayes was nominated for the honor by Beth Parks, Team Health’s vice president of client services, and Doctor Elliott Cohen, regional medical director, who praised her devotion to both the hospital and Team Health. This dedication has fostered a synergy between the two organizations which has greatly improved the care delivered and the hospital’s reputation in the community.
Hayes was lauded for taking Team Health’s corporate initiative – “60 to Zero” – and developing it into the very successful NTMC Emergency Department “90 to Nothing” program. With the help of the emergency department, other aligned hospital staff and Team Health providers, Hayes was able to fashion a program that was unique to NTMC and reduced emergency department turn-around time (in the door and out) significantly.
“Since it started two years ago, the ED has consistently kept its turn-around times for discharged patients to 90 minutes or less, over 90 percent of the time,” the nomination read. “The LWBS (Left Without Being Seen)rate is always below 2 percent and sometimes below 1 percent.”
In fact, the “90 to Nothing” program has been so impressive that Hayes and Emergency Department physician Doug Lewis, M.D., were asked to speak on the initiative at the National Team Health Conference in Las Vegas in 2008.
“Audi has consistently shown leadership and vision in moving the department forward and in maintaining goals achieved,” says NTMC Chief Nursing Office Gayle Prybutok. “She is extremely customer oriented, clinically astute and does an excellent job of developing her staff and maintaining a positive, progressive culture in her department.”
Hayes, a 32-year employee of the Gainesville Hospital District, was also lauded for her willingness to work with and orient physicians who are new to the facility, as well as her hands-on, team philosophy, which places her front and center when staffing is short or waits are long.
“Audi is a fixture who is loved and appreciated,” said Parks. “She is our biggest support and we wanted to recognize her dedication and hard work.”